Emotie in tekst

Well, a woman was cleaning her garage and she moved a box, and there was a crocodile. So I had to ask her, like a crocodile, like, big, with-- she's like, yeah, it's going snap, snap at me.

She says that was an easy one, of course-- call Animal Care and Control. But she also helped with this call.

I had a woman who was-- I guess she had an unruly teenager. Even on the phone they were arguing. And she just couldn't take it. She couldn't take the disrespect, and she wanted help.

Natashia found herself off the grid, so she improvised. She's not allowed to give personal advice, which she told the woman. So she basically said the only thing she could say in this situation that they did not train her for-- I understand. She said I understand over and over. The woman kept her on the phone for 45 minutes, and it seemed to help.